Privacy Policy

Personal Information: When you embark on your quest with us, we may collect personal information including:

• Name, address, phone number, and email address
• Payment and billing information
• Reservation details and preferences
• Loyalty program information
• Special requests and accessibility needs

Automatically Collected Information:

• Website usage data and cookies
• IP address and device information
• Location data (with your consent)
• Communication preferences

Your information helps us create the ultimate quest experience:

• Reservations & Services: Processing bookings, managing your stay, and providing requested services
• Communication: Sending confirmation emails, updates, and relevant offers
• Personalization: Tailoring your adventure based on preferences and past stays
• Quality Improvement: Analyzing feedback to enhance our facilities and services
• Legal Compliance: Meeting regulatory requirements and protecting our guests and property
• Marketing: Sharing adventure opportunities and special offers (with your consent)

We respect your privacy and limit information sharing to:

Service Providers: Trusted partners who help us deliver your adventure experience:

• Payment processing companies
• Reservation system providers
• Adventure activity partners
• IT support and security services

Legal Requirements: When required by law, court order, or to protect safety and security.

Your information security is our priority:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Control: Limited access to authorized personnel only
• Regular Audits: Continuous monitoring and security assessments
• Staff Training: Regular privacy and security training for all team members
• Secure Facilities: Physical security measures to protect data centers

Data Retention: We retain your information only as long as necessary to provide services and comply with legal requirements.

As a valued guest, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for certain data processing activities

Our website uses cookies to enhance your online quest:

Essential Cookies: Required for basic website functionality and security

Performance Cookies: Help us understand how visitors use our site to improve user experience

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact website functionality.

As part of providing international adventure experiences, your information may be transferred to and processed in countries other than Canada. We ensure:

• Adequate protection through approved transfer mechanisms
• Compliance with applicable privacy laws
• Contractual safeguards with international partners
• Regular review of transfer practices and security measures

We may update this Privacy Policy periodically to reflect:

• Changes in our services and operations
• Legal and regulatory requirements
• Industry best practices
• Guest feedback and suggestions

We will notify you of significant changes through email or prominent website notices. The effective date at the top of this policy indicates the last revision.